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Subject <p> Policy Validation: Missing Booklet {{case_id}}</p>

Body <p> </p><p> </p><p><span></span><font color="#000000"><span style="font-size: 14px; font-family: " dm="" sans";"="">Hello {{agency_name}},</span><br></font><font color="#000000" face="Calibri, sans-serif"><span style="font-size: 14.6667px;"><br><span style="font-family: " dm="" sans";="" font-size:="" 14px;"="">The booklet that was uploaded with the request for </span></span></font>{{surrogate_first_name}} <font color="#000000" face="Calibri, sans-serif"><span style="font-size: 14.6667px;"><span style="font-family: " dm="" sans";="" font-size:="" 14px;"="">is not the correct booklet. </span></span></font><font color="#000000" face="DM Sans"><span style="font-size: 14px; font-family: " dm="" sans";"="">The book is usually </span><b style="font-size: 14.6667px; background-color: rgb(173, 229, 82);"><span style="font-family: " dm="" sans";="" font-size:="" 14px;"="">60-100+</span></b><span style="font-size: 14px; font-family: " dm="" sans";"=""> pages and contains information regarding covered benefits, exclusions, coordination of benefits, etc.  It is frequently called an Evidence of Coverage or Summary Plan Description.</span></font></p><p><font color="#000000" face="DM Sans"><span style="font-size: 14px; font-family: " dm="" sans";"=""><br></span></font></p><p><font color="#000000" face="DM Sans"><span style="font-size: 14px; font-family: " dm="" sans";"=""> </span></font></p><p><font color="#000000" face="DM Sans"><span style="font-size: 14px; font-family: " dm="" sans";"="">If this policy is through an employer, please check:</span></font></p><ul><li><font color="#000000" face="DM Sans"><span style="font-size: 14px; font-family: " dm="" sans";"="">with HR or the Benefits department for the booklet.</span></font></li><li><font color="#000000" face="DM Sans"><span style="font-size: 14px; font-family: " dm="" sans";"="">her online insurance portal. </span></font></li><li><font color="#000000" face="DM Sans"><span style="font-size: 14px; font-family: " dm="" sans";"="">for an employee benefits portal where it is available for her to download.</span></font></li></ul><p><font color="#000000" face="DM Sans"><span style="font-size: 14px; font-family: " dm="" sans";"=""><br></span></font></p><p><font color="#000000" face="DM Sans"><span style="font-size: 14px; font-family: " dm="" sans";"="">If this policy is NOT through an employer, please check:</span></font></p><ul><li>through her online insurance portal.</li><li>by calling the Carrier and requesting a copy of the booklet.</li></ul><p><span style="color: rgb(0, 0, 0); font-family: " dm="" sans";"=""><br></span></p><p><span style="color: rgb(0, 0, 0); font-family: " dm="" sans";"="">Please note, the policy booklet is needed in order to start the policy validation. Due to time constraints, we are not able to search for policy booklets. Thank you for your understanding.</span></p><p><span style="color: rgb(0, 0, 0); font-family: " dm="" sans";"=""><br></span></p><p>To upload the booklet needed, please login to your ART Risk agency portal, open the Case and navigate to the Operations tab. Here you can upload the required booklet by clicking the green '+ Add Files' button. Please use document type 'Evidence of Coverage'. Once you have uploaded your document, click on the Products tab on the Case and mark the 'Agency: Upload Missing Booklet' task complete under the Policy Validation product. This will alert the Policy Validation team that the document has been uploaded.<span style="color: rgb(0, 0, 0); font-family: " dm="" sans";"=""><br></span></p><p><font color="#000000" face="DM Sans"><br><span style="font-size: 14px;">ART Risk Policy Validation Team</span> </font></p><img src="https://artrisksolutions.com/wp-content/uploads/2018/06/ART-Risk-LOGO-RGB.png" "="" style="width: 10%;"><p></p><p><a href="https://app.artrisksolutions.com/login" target="_blank">SIGN IN HERE</a><br></p><p> </p><p></p><p>**If you wish to contact us, please do not reply to this message but instead contact Lisa LaBruno and Jennifer May from the Policy Validation Team at Policyvalidations@yourinsuranceresource.com. For specific questions regarding your policy, please reach out to your Dedicated Agent. Replies to this message will not be read or responded to.</p><p></p>