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Subject Claims Management - COP

Body <p>Hi {{surrogate_first_name}},</p><p>We are reaching out from the claims team at the insurance brokers office of ART Risk. We have been hired by your intended parents to assist you with your medical bills during your pregnancy in connection with your agency, {{agency_name}}. I will be assisting with monitoring your insurance medical claims for <span style="font-family: " dm="" sans",="" -apple-system,="" blinkmacsystemfont,="" "segoe="" ui",="" roboto,="" "helvetica="" neue",="" arial,="" "noto="" sans-serif,="" "apple="" color="" emoji",="" ui="" symbol",="" emoji";="" font-size:="" 0.875rem;"="">your journey from this point forward. The reason that we monitor the bills and insurance claims is so that all bills are paid promptly after your medical insurance pays its portion and it is one less task for you to have to deal with during your pregnancy.</span></p><p>To begin we will be sending you a Claims Management general information form through the ART Risk Portal. Our secure portal will allow you to be able to fill out all information within the form and privately submit to me. Please fill out this form at your earliest convenience, as we will begin the process once this necessary information is completed by you. Please do let us know if you have any other medical insurance other than the policy listed, as this could cause great delays and even claim denials if not addressed early on. This information is solely for the use of monitoring your maternity claims and is necessary in order to perform the service requested by your intended parents.</p><p>Please note that your personal information obtained is only used to review your own medical claims and invoices, (no other family members if applicable) and only to assist your intended parents when needed, about the maternity medical claims processing correctly from confirmation of pregnancy through to delivery and your follow up care. Additionally, your information is only strictly available to our limited ART Risk staff to assure your claims are processed accordingly. Also, all information we obtain we are bound by HIPAA laws to protect this information and only use or release this information to your providers if claims issues arise and to confirm your balances due at the end of this journey or to people you authorize.</p><p>If you need assistance in getting a login set up, if one has not yet been created, please let us know and we can do our best to assist you with that. Please also send any medical bills you receive from your OB/GYN or hospital visits or visits to any medical providers within 15 days of receipt, to us via email and please cc your coordinator. Then, we can match them to your insurance claims/EOB\'s make sure your insurance company is processing them correctly and pays them accordingly to your plan.</p><p>Then we will confirm they are correct and send them on to your agency/trust/IP's for prompt payment. Then we will lastly follow up with your providers to confirm receipt of the payments and confirm your balances. This completes about 6-8 months post delivery, as we continue to monitor your claims until postnatal follow up appointment. Also, we again contact your providers to confirm any final balances are resolved and send a final spreadsheet of our claims and billing tracking to your agency for their records.</p><p>Thank you for your assistance with this and we look forward to working with you during your journey. Please contact us with any questions or concerns about this process.<br><br>ART Risk Claims Management</p><img src="https://artrisksolutions.com/wp-content/uploads/2018/06/ART-Risk-LOGO-RGB.png" "="" style="width: 10%;">