Hi {{ip_first_name}},
We are reaching out to you today as your agency notified us about {{surrogate_full_name}}\'s policy issues. We have sent you a complaint via our portal we drafted up to send to your insurance against the issues you have had with your policy.
In addition, your insurance has requested the appeal request form to be filled out and signed by you, to submit along with the complaint.
Please sign into the portal and review the appeal request form, signing if you agree to move forward with the complaint. Please let me know if you have any questions or concerns about the form or the appeal. Once submitted it generally takes about a week for you to receive a confirmation letter in the mail. After that they usually have about 30-45 days to respond to the appeal.